Returns & Refund Policy
We offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.
Change of Mind
To be eligible for a return, your item must be:
-
Unused and in the same condition that you received it
-
In its original packaging
-
Accompanied by proof of purchase
As each print is made to order, return shipping costs are the responsibility of the customer.
To start a return, please email heather@inkdot-art.com within 30 days of delivery and include:
-
Your order number
-
The reason for return
If your return is approved, we will provide further return instructions.
Items sent back without prior approval will not be accepted.
Please note that personalised or custom-size items cannot be returned unless faulty.
Damages & Issues
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 14 days at heather@inkdot-art.com with:
-
Your order number
-
Clear photographs of the item and packaging
We will arrange a replacement or refund promptly.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 working days.
Original delivery charges are non-refundable unless the item is faulty.
Goods remain your responsibility until safely received. We recommend using a tracked delivery service.