Refund policy

Refund & Returns Policy

We offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.

Change of Mind

To be eligible for a return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

As each print is made to order, return shipping costs are the responsibility of the customer.

To request a return, please contact us at heather@inkdot-art.com within 30 days of delivery. We will provide further instructions once your return request has been reviewed.

Items sent back without prior authorisation will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery at heather@inkdot-art.com with your order number and clear photographs of the issue. We will arrange a replacement or full refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method within 5–10 working days.

Original delivery charges are non-refundable unless the item is faulty.